TOPRelated ReportsHow To Craft User Goals For Expert Evaluations Where To Look For Useful Data When Qualitative User Research Isn't Available

"How To Craft User Goals For Expert Evaluations
Where To Look For Useful Data When Qualitative User Research Isn't Available
;, Forrester Research, Inc., December 23, 2005

Ideally, user and goal descriptions for expert evaluations should be derived from design personas and the qualitative research that they are based on. When qualitative user research doesn't exist, managers of the interactive system to be evaluated can turn to other sources of data like industry or in-context surveys to craft user goals and descriptions. But, to make sophisticated, efficient design decisions, managers should still plan to do ethnographic research and create design personas.

The above reports are available for purchase at the Forrester Research website

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